Support
Support
Questions about your account or the Deal Pass go to one address. Include the email on the account so the request can be matched.
Common questions
How does the Deal Pass work?
The Deal Pass is a one-time $19 payment for 30 days and up to 25 full reports. It is not a subscription.
You can ask for a full refund within 7 days of purchase if you have used 3 or fewer full reports. Email support@motobios.com from the account email.
A scan that fails, and does not produce a report, does not count against the 25.
If a report has a problem — the wrong vehicle or trim, missing price data, or a broken section — use the Report a problem button on the report. A confirmed problem credits that report back automatically. A limited number of unconfirmed reports may be credited as goodwill. A credit replaces a report. It is not a cash refund.
There is no refund after 7 days, or after more than 3 full reports, except where the law requires one. A refunded pass ends right away. The same rules are in the terms of use.
How do I delete my account?
Email support@motobios.com from the account email and ask for the account to be deleted. The privacy policy describes what is removed.
Also see the privacy policy and the terms of use.